DMS Consultant
Job description
We are looking to fill the role of senior DMS Consultant within the DMS department.
At Compatible Automotive, we are driving change in the automotive industry in Sub Saharan Africa, and we are looking for an individual who can demonstrate proactiveness and initiative within our DMS teams and customers. We are looking for a dedicated and enthusiastic DMS consultant to join our team.
You will work within the DMS Team to ensure that support tickets are handled in accordance with the SOP.
Skills
- Fluent in English
- Afrikaans is beneficial
- Excellent written and verbal communication skills
- Knowledge of the motor industry beneficial
- Microsoft Office proficiency
- High level of attention to detail
- Team player
- Excellent telephonic skills and etiquette
- Accounting skills beneficial
Duties & Responsibilities
- Answer incoming calls and emails promptly and professionally, addressing customer inquiries, concerns, and requests.
- Provide accurate and relevant information about our products/services and assist customers in making informed decisions.
- Handle customer complaints with empathy and professionalism, aiming to find swift and satisfactory solutions.
- Input and update customer information accurately in the database.
- Follow guidelines to ensure consistent and effective customer interactions.
- Collaborate with team members and supervisors to resolve complex issues and escalate matters when necessary.
- Meet or exceed individual and team performance targets.
- Stay up-to-date with company products, services, and policies to provide accurate information to customers.
- Continuously improve your product knowledge and customer service skills through training and professional development opportunities.
- Quality responses and positive relationship colleagues.
- Travel when required by the business.
Location
Woodmead, Johannesburg
Department
DMS
Position Reports To
DMS Manager
