Support Hours
Monday to Friday 07h00 to 18h00
Saturday 08h00 to 13h00
Sunday On pre-request
Public Holiday On pre-request
Status Reports
a. We do weekly status reporting to customers.
b. We prioritize critical or new customers through:
i. Analysing trends
ii. Precise ticket descriptions
iii. Allocation of priority tags to tickets
iv. Measuring of response and resolution times
v. Management involvement in ticket escalations
vi. Application of technology. Our ticket logging system is on desktop and mobile devices. This brings management closer to customers
vii. Teamwork Desk reviews 4.4/5 from 137 reviews – User friendly and accessible
Statistics
As a recent case study revealed, our customers are delighted with the quality of our support. During the 30-day period reported, the average customer satisfaction index was 92.8%. We also received 125 “Great!” reviews during this period.
Customer Satisfaction Case Study
for the period between 6th April and 6th May 2021
6 April 2021 to 13 April 2021: 90% customer satisfaction
Number of People who thought we were great: 22
13 April 2021 to 20 April 2021: 89% customer satisfaction
Number of People who thought we were great: 40
21 April 2021 to 28 April 2021: 97% customer satisfaction
Number of People who thought we were great: 30
29 April 2021 to 6 May 2021: 91% customer satisfaction
Number of People who thought we were great: 33
