Your Privacy Matters to Us

Privacy Policy

This Privacy Policy explains how we obtain, use, and disclose your personal information, in accordance with the requirements of the Protection of Personal Information Act (“POPIA”).

At Compatible Automotive (and including this website, POPI Act-Compliance) we are committed to protecting your privacy and to ensure that your personal information is collected and used properly, lawfully, and transparently.


Definition of personal information

According to the Act “personal information” means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person. Further to the POPI Act, we also include the following items as personal information:

  • All addresses, including residential, postal and email addresses.
  • Change of name – for which we require copies of the marriage certificate or official change of name document.
  • Contact details, including your name, organisation, browser and website usage information, transcripts of chats and other communications.

The information we collect

We collect and process your personal information mainly to contact you for the purposes of understanding your requirements and delivering services accordingly.

We collect information directly from you where you provide us with your personal details. Where possible, we will inform you what information you are required to provide to us and what information is optional.

Website usage information may be collected using “cookies” which allows us to collect standard internet visitor usage information.  Including information concerning your marketing preferences, geographic location and page browsing information. How we use them and how you can change your cookies settings, please read our Cookies Policy.


How we use your information

We will use your personal information only for the purposes for which it was collected and agreed with you. In addition, where necessary your information may be retained for legal or research purposes.  We may use your personal information in the following ways:

  • To help us manage, administer, review, develop and improve the products and services we offer to all our Compatible Automotive customers;
  • To communicate with you, for example, we will use your contact details in order to respond to any queries that you have submitted to us;
  • To confirm and verify your identity or to verify that you are an authorized user for security purposes;
  • For the detection and prevention of fraud, crime, money laundering or other malpractice;
  • For any legal obligation in order to protect our rights, property or safety of customers, employees or other third parties;
  • For marketing and promotional purposes;
  • For the purposes of performing business and data analysis;
  • For audit, insurance and record-keeping purposes;
  • For quality assurance and training purposes;
  • We may also aggregate and anonymise data so that it does not identify you and we may use and share such aggregated and anonymised information with other Compatible Automotive Customers and third parties;


Disclosure of information

We may disclose your personal information to our service providers who are involved in the delivery of products or services to you, as well as third parties. We have agreements in place to ensure that they comply with the privacy requirements as required by the Protection of Personal Information Act.

We may also disclose your information:

  • Where we have a duty or a right to disclose in terms of law or industry codes;
  • Where we might sell or buy any business or assets to the prospective seller or buyer;
  • Where we share aggregated and anonymised information with third parties;
  • Where we engaged third-party service providers, where they have access to your personal information to perform their functions, but may not use it for other purposes;
  • Where we received third party information to supplement, improve and add to our databases;
  • Where we believe it is necessary to protect our rights and for the purpose of preventing and detecting crime and fraud.


Information Security

We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information. We will, on an ongoing basis, continue to review our security controls and related processes to ensure that your personal information remains secure.

Our security policies and procedures cover:

  • Physical security;
  • Computer and network security;
  • Access to personal information;
  • Secure communications;
  • Security in contracting out activities or functions;
  • Retention and disposal of information;
  • Acceptable usage of personal information;
  • Governance and regulatory issues;
  • Monitoring access and usage of private information;
  • Investigating and reacting to security incidents.

Where the personal information may be transferred to and stored and processed in, one or more countries outside SA, including countries that do not provide equivalent protection.  In these circumstances, we will take reasonable steps to ensure that your personal information is adequately protected in accordance with the requirements of the Protection of Personal Information Act (“POPIA”).

When we contract with third parties, we impose appropriate security, privacy, and confidentiality obligations on them to ensure that personal information that we remain responsible for, is kept secure.

We will ensure that anyone to whom we pass your personal information agrees to treat your information with the same level of protection as we are obliged to.


Your Rights: Access to information

You have the right to request a copy of the personal information we hold about you. To do this, simply contact us at the numbers/addresses as provided on our website and specify what information you require. We will need a copy of your ID document to confirm your identity before providing details of your personal information. Click here to download the form. Please note that any such access request may be subject to payment of a legally allowable fee.


Correction of your information

You have the right to ask us to update, correct or delete your personal information. We will require a copy of your ID document to confirm your identity before making changes to the personal information we may hold about you. We would appreciate it if you would keep your personal information accurate.


How to contact us

If you have any queries about this notice; you need further information about our privacy practices; wish to withdraw consent; exercise preferences or access or correct your personal information, please contact us at the numbers/ addresses listed below.

  • Online via the Contact Compatible enquiry form
  • By telephone on +27 11 518 2000
  • By emailing us at


Policy changes

If we decide to change this Privacy Policy, we will post the updated Privacy Policy on our website at  The updated Privacy Policy will take effect as soon as it is posted on our website.


This Policy was last updated in 2021.

Cookie Policy

What is a Cookie?

A cookie is a small text file that stores Internet settings. Almost every website uses cookie technology. The cookie is downloaded by your Internet browser the first time you visit a website. The next time you visit this website from the same device, the cookie and the information in it are either sent back to the originating website (first-party cookies) or to another website to which it belongs (third-party cookies). By that, the website can detect that it has already been opened using this browser, and in some cases, it will then vary the content it shows.

Some cookies are extremely useful because they can improve your user experience when you return to a website you have already visited. This assumes that you are using the same device and the same browser as before; if so, cookies will remember your preferences, will know how you use the website, and will adapt the content you are shown so that it is more relevant to your personal interests and needs.


Your cookie settings on this website: Cookies on this website that do not require approval.

Cookies that are essential, also known as ‘strictly necessary’ cookies, enable features without which you would not be able to use the website as intended. These cookies are used exclusively by Compatible Automotive and are therefore known as first-party cookies. They are only saved on your computer while you are actually browsing the website. An example of what these cookies do is facilitate a switch from http to https when you change pages so that the security of data transmitted is maintained. Furthermore, a cookie of this kind is used to store your decision about the use of cookies on our website. Your consent is not required for the use of strictly necessary cookies.

Strictly necessary cookies cannot be disabled using the features of this website. You can however completely disable cookies in your browser at any time.


First-Party Cookies on this website that require consent

Cookies which, in strictly legal terms, are not absolutely essential in order to use this website, do nevertheless fulfil important functions. Without these cookies, features that enable our website to be used easily, such as pre-completed forms, will no longer be available. Settings you make, such as language choices, will no longer be saved, so you will be asked about them every time you change pages. As well as that, we will no longer have a way of presenting offers to you that are tailored to you personally.

You have enabled first-party cookies that require consent.


The use on this website of Thir-Party Cookies that require consent

Compatible Automotive has integrated content belonging to third parties on this website. An example of this is the incorporation of our website provider G Forces Website Management Limited (GForces), Facebook services and YouTube videos. These third-party providers can in theory place cookies while you visit the Compatible Automotive website, and in doing so can obtain information about the fact that you have visited the Compatible Automotive website. Please visit the websites belonging to those third-party providers if you need more information about how they use cookies. If you have decided not to provide your consent to the use of cookies that require it, or if you have revoked that consent, then you will only be provided with website features whose use does not require such cookies. Areas of the website that can potentially incorporate content from third parties, and which therefore place third-party cookies, will not be available to you if that is the case. You will be informed accordingly. If this happens and you do decide that you want to use that website content, then you will be able to, provided you give your consent to the use of cookies that require it. To do that, please activate the feature on our website that is provided for that purpose. If you do not want to accept cookies at all, then you can also configure that in your browser.

You have approved the use of third-party cookies.


Categories of Cookies

Based on what function cookies have and the purpose for which cookies are used, there are four categories of cookie: strictly necessary cookies, performance cookies, functional cookies and marketing cookies.

Strictly necessary cookies are essential in order to enable you to move around the website and use its features. Without these cookies, some services cannot be provided – for example, remembering previous actions when navigating back to a page in the same session.


Performance Cookies

Gather information about how a website is used – for example, which pages a visitor opens most often, and whether the user receives error messages from some pages. These cookies do not save information that would allow the user to be identified. The collected information is aggregated, and therefore anonymous. These cookies are used exclusively to improve the performance of the website and with it the user experience.


Functional Cookies

Enable a website to save information that has already been entered (such as user names, languages choices, and your location), so that it can offer you improved and more personalised functions. For example, a website can offer you local, price-relevant tax information if it uses a cookie to remember the region in which you are currently located.

Functional cookies are also used to enable features you request such as playing videos.

These cookies collect anonymous information and cannot track your movements on other websites.


Marketing Cookies

Are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns. They remember whether you have visited a website or not, and this information can be shared with other organisations such as advertisers. Cookies for improving group targeting and advertising will often be linked to site functionality provided by other organisations.


You can find out more about cookies at

Email Disclaimer

(Including POPI and CPA provisions)


Information contained herein is strictly confidential and solely intended for the person/entity that it is addressed. The unauthorized distribution /use of this electronic mail/data message is strictly forbidden. Compatible Automotive (Pty) Ltd, nor any of its subsidiaries, associated or affiliated, companies, employees, or its agents, shall not be responsible, nor liable for any costs (including legal costs), losses or damages, whether such damages are direct, indirect, consequential or take place in any other form, which is caused by the incomplete transmission of data, disrupting programs or features, viruses, malware, key loggers, unauthorized monitoring, interception, packet sniffing, disrupting source codes, meta-tagging, third party websites, phishing sites, or any other disabling/destructive forms of data sent or received. Any electronic mails/data messages that are unrelated to the official business activities of Compatible Automotive (Pty) Ltd, or any of its associated divisions, shall not be considered to be endorsed nor ratified by it. No contractual obligation shall be formed in any manner unless it is approved by the directors of Compatible Automotive (Pty) Ltd, or any of its associated divisions. In the event you receive this mail in error, kindly contact the sender immediately to allow the sender to take the appropriate action. This disclaimer and all procedures of Compatible Automotive (Pty) Ltd, or any of its associated divisions, including but not limited to invoicing and administering user’s accounts are subject to the provisions of the Protection of Personal Information Act 4 of 2013 (“POPI”) and the Consumer Protection Act 68 of 2008 (“CPA”), where applicable. For more information relating to Compatible Automotive (Pty) Ltd’, or any of its associated divisions, privacy policy, please visit Compatible Automotive (Pty) Ltd’s website for access to the Website, Cookies and POPI Policy.