Workshop Chat is a new and innovative way to communicate with customers during their service day through WhatsApp.
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Benefits:
- It offers effective customer communication
- Fast and effective platform to engage with customers
- Full chat history
- Preset predefined messages
- Reduce number of customer phone calls
- POPIA compliant
Improve customer satisfaction scores through an easy to use and familiar platform for your customers.
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Quick overview of vehicles booked in, checked in and conversations
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Split per team and individual
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Service advisors able to take over conversations from colleagues
Interactive screen for the service team to communicate and update customers during the service experience.
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Automated feed of service bookings
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Update status to send pre-populated messages
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Receive notifications of incoming WhatsApp messages
Send and receive instant* communications from customers
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Centralised platform for all WhatsApp communications
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Keep full chat history with customer
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Send pre-populated messages to inform customer about their vehicle’s status
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Interact with customers using personalised messages
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Send and receive documents, quotes and photos
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Receive authorisation before proceeding with work
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Integrated with your DMS, so no need to recreate service customer
