Support

Support Hours

 

Monday to Friday                           07h00 to 18h00
Saturday                                           08h00 to 13h00
Sunday                                              On pre-request
Public Holiday                                 On pre-request

Status Reports

 

a. We do weekly status reporting to customers.

b. We prioritize critical or new customers through:

i. Analysing trends

ii. Precise ticket descriptions

iii. Allocation of priority tags to tickets

iv. Measuring of response and resolution times

v. Management involvement in ticket escalations

vi. Application of technology. Our ticket logging system is on desktop and mobile devices. This brings management closer to customers

vii. Teamwork Desk reviews 4.4/5 from 137 reviews – User friendly and accessible

Statistics

As a recent case study revealed, our customers are delighted with the quality of our support. During the 30-day period reported, the average customer satisfaction index was 92.8%. We also received 125 “Great!” reviews during this period.

Customer Satisfaction Case Study

for the period between 6th April and 6th May 2021

 

6 April 2021 to 13 April 2021: 90% customer satisfaction

Number of People who thought we were great: 22

13 April 2021 to 20 April 2021: 89% customer satisfaction

Number of People who thought we were great: 40

21 April 2021 to 28 April 2021: 97% customer satisfaction

Number of People who thought we were great: 30

29 April 2021 to 6 May 2021: 91% customer satisfaction

Number of People who thought we were great: 33

Need support? Open a ticket now!